What if you had one place where you could communicate with your customers, and they could communicate with you about your products, services, or the company in general? What if you had one location to let them access their invoices, place orders, and make payments? Introducing FailProof Customer Care Portal.
We noticed that many businesses are struggling to provide their clients with a reliable and secure way to provide better customer service. Regular mail, email, and phone calls no longer provide enough transparency and insight for your clients, who are demanding self-serve methods to find out more about your product offerings. Providing your clients with the tools to get the information they need, when they need it, frees up company resources to provide more services.
For example, imagine you have a client who, on a Saturday, needs to know the total that he or she spent in the past year with your company for tax purposes. With a FailProof Customer Care Portal, the client can log in to the secure portal and find that information with a couple of clicks. Traditionally, the customer would have needed to wait until Monday morning to email or call you, and it might have taken someone from your team a couple of hours to retrieve the data. If for some reason you need more than a day to find the data, you’ll need to devote extra resources, and the client likely will not be satisfied with this level of customer service. This is but one of many examples that demonstrates the need for our smart solution to help your business thrive.